Service Request Ticket - # 86363

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2025 11:24 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20190328[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 10.5iniPad Air Wi-Fi 64GB SpcGry MUVL2LL/A
Serial No. DMPZ115XLMPD Location TBA Lease for Apple 1-1 project

CPU A12X Bionic chip with 64-bit architecture


OS iOS 12 Software
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Feb 06, 2025 03:55 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
David Kunz Feb 06, 2025 03:55 PM 
This has been unlocked and returned to the library
 Add Attachment
David Kunz Feb 06, 2025 11:31 AM 
Task reassigned to David Kunz.
 Add Attachment
David Kunz Feb 06, 2025 11:30 AM 
Hi Lori,

As long as the iPad is connected to the network it 
should receive the passcode reset I just sent.

Let me know if you are still having trouble or if 
it has been resolved.

Thanks,
David
 Add Attachment
Kyla Aitaro Feb 06, 2025 11:24 AM 
****This is an INCOMING email****

Hello UCS Helpdesk,
We have an iPad 20190328[Edit Inv] that is passcode locked 
and linked to the last student's Apple ID.  The 
person is no longer attending WOU.  We tried 
calling/leaving voicemail and emailing their WOU 
and personal email accounts during the last month 
with no success.

I am hoping that John R. will be able to work with 
Apple to reset it so other students may check it 
out in the future.

If nobody is able to pick it up - I can walk it 
over later today.  Thank you!
 Add Attachment