Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 06, 2025 04:14 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170796 (opens in a new window)	Bldg/Room	WUC 108B
	Service Tag	1WCWLN2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	1WCWLN2	Location	Veteran's Student LAB #4
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:40:84:5E

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Feb 10, 2025 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Feb 10, 2025 01:13 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Feb 10, 2025 01:13 PM	back in veteran lab	Add Attachment
Andrew Zhen	Feb 07, 2025 05:02 PM	took computer to reimage and updated TPM	Add Attachment
Nathan Sauer	Feb 06, 2025 04:16 PM	**This is an email** Hi Dio, We received your project request. This should actually go to the Service Request Desk, as it is not a project. I went ahead and created a ticket for you. It is SR # 86370. A technician should be reaching out to you soon. If you have questions or need updates on this SR, please contact the SRD at ucshelpddesk@wou.edu, or call/text 503-838-8925. Thank you, Nathan	Add Attachment
Nathan Sauer	Feb 06, 2025 04:15 PM	Contact Info: Dio Watson, dwatson21@mail.wou.edu	Add Attachment Public
Nathan Sauer	Feb 06, 2025 04:14 PM	Veteran Resource Center student worker name: Dio Watson, dwatson21@mail.wou.edu	Add Attachment