Service Request Ticket - # 86383

Service Request Ticket - # 86383

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Service Request Information

CONTACT	Name	Olufson, Gretchen	Date	Feb 10, 2025 08:18 AM
	Department	Advancement & Foundation	Phone
	Location		Email	olufsong@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221157 (opens in a new window)	Bldg/Room	COT 207
	Service Tag	2BBGHS3	Description	Dell Latitude 5530, 16GB, 2x8 GB DDR4, 512 GB M2, PCIe NVMe with case
	Serial No.	CN0588GXWSC00324002A	Location	Gretchen Olufson
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Feb 12, 2025 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Feb 12, 2025 02:53 PM	done	Add Attachment
Andrew Zhen	Feb 12, 2025 01:43 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Feb 12, 2025 01:36 PM	**This is an outgoing email** Hi Gretchen, I need some additional information regarding service request #86383 Description: Laptop Request for New Employee (Gretchen Olufson) Your computer is ready! Let me know what is your availability and we will try to meet your schedule. Personally I'm available Monday, Wednesday, and Friday from 1 PM to 4 PM. If this doesn't meet your availability other techs will be able to assist! Best, Andrew UCS Tech	Add Attachment Public
Andrew Zhen	Feb 12, 2025 01:32 PM	Contact changed from Faculty/Staff New to Gretchen Olufson.	Add Attachment
Andrew Zhen	Feb 10, 2025 05:00 PM	added admin rights	Add Attachment
Andrew Zhen	Feb 10, 2025 04:58 PM	imaging, updates done, adobe done, needs admin rights	Add Attachment
Andrew Zhen	Feb 10, 2025 04:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Feb 10, 2025 03:44 PM	20221157 dell laptop	Add Attachment
Ian Cooper	Feb 10, 2025 03:16 PM	Task reassigned to Andrew Zhen.	Add Attachment
Mary Dycus	Feb 10, 2025 08:39 AM	**This is an email** Hello, I would prefer a PC please and my starting date was 2/4/25. I’m located at the Cottage 207. Thank you, Gretchen Gretchen Olufson Interim Finance Manager \| WOU Foundation Western Oregon University	Add Attachment
Mary Dycus	Feb 10, 2025 08:19 AM	Good morning, Of course! Would they prefer a Mac or a PC? When is their starting date? And where will they be located? Please let me know. Best, Mary	Add Attachment
Mary Dycus	Feb 10, 2025 08:19 AM	Contact Info: Contact Name: Gretchen Olufson V Number: V00388064 Email Address: olufsong@wou.edu	Add Attachment Public
Mary Dycus	Feb 10, 2025 08:18 AM	**This is an email** Hi, We would like to request a laptop for our new employee, Gretchen Olufson, olufsong@wou.edu, V00388064. I'll be out of the office this week, but please work with Gretchen to get that set up. If you have any questions, I've included Gretchen and our VP Katie Wojke. Thank you, Cara Cara Groshong Operations & Finance Director Advancement \| WOU Foundation Western Oregon University wou.edu/give \| (503) 838-8148 We Got You	Add Attachment