Service Request Ticket - # 86391

Service Request Information

CONTACT Name O’Neill, Chelsea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2025 11:06 AM
Department Student Health & Counseling Center Phone 88313
Location Email youngc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240323[Edit Inv] (opens in a new window) Bldg/Room SHCC 205
Service Tag J6DB164 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV004CP00AG Location Chelsea O'Neill, replacing 20170391

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:00:AB:08


Wireless NIC 00:72:EE:36:04:FC

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Feb 21, 2025 01:55 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ian Cooper Feb 21, 2025 01:55 PM 
Set up complete.
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Dyllan Coons Feb 21, 2025 12:49 PM 
Task reassigned to Ian Cooper.
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Dyllan Coons Feb 21, 2025 09:05 AM 
****This is an outgoing email****
Hi Chelsea,

I need some additional information regarding 
service request #86391

Description: New-Setup 20240323[Edit Inv] replacing 
W20170391

The computer that was requested by you or your 
department is ready to be delivered and set up. 
Can you please provide us with some times and 
dates that would work for you? Also the room 
number/location to verify the installation 
location. 

Thank you for time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Feb 18, 2025 10:22 AM 
Pdr computer keep monitor, Due this on the 20th.
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Andrew Zhen Feb 12, 2025 01:29 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Feb 12, 2025 01:29 PM 
imaging done, updates done, adobe done, admin 
rights added
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Joanie Kinnaman Feb 10, 2025 11:18 AM 
they will keep Chelsea's old monitor W20170379 in 
storage
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Joanie Kinnaman Feb 10, 2025 11:06 AM 
laptop 20240323[Edit Inv]
monitor 20240356[Edit Inv]
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