Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Feb 10, 2025 11:32 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240324 (opens in a new window)	Bldg/Room	SHCC 213
	Service Tag	4BDB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP00BW	Location	Jacen Miller, replacing 20170387
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:00:A5:78
	Wireless NIC	00:72:EE:51:A5:95

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Feb 26, 2025 09:01 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Benjamin Pierce	Feb 26, 2025 09:01 AM	The set up has been completed. I set up the printers and brought back the computer	Add Attachment
Ian Cooper	Feb 25, 2025 01:02 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Ian Cooper	Feb 25, 2025 01:02 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Ian Cooper	Feb 25, 2025 01:02 PM	Benjamin will come do this between 8 and 9 Wednesday February 25th.	Add Attachment
Ian Cooper	Feb 25, 2025 09:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ian Cooper	Feb 25, 2025 09:57 AM	**This is an email** Hello Jacen, I'm from UCS and noticed that your equipment didn't get delivered. The tech you were in contact with was not feeling well and had to go home early that day. Is there a good time we can get this scheduled up again? Sincerely, -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Dyllan Coons	Feb 21, 2025 09:03 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dyllan Coons	Feb 21, 2025 09:03 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dyllan Coons	Feb 21, 2025 09:03 AM	doing beths today at 1pm	Add Attachment
Dyllan Coons	Feb 18, 2025 10:18 AM	Talk with Jacen Miller but most likely tommorow between 8 - 11am pdr computer leave monitor	Add Attachment
Joanie Kinnaman	Feb 10, 2025 11:32 AM	laptop 20240324 monitor 20240357	Add Attachment