Service Request Ticket - # 86397

Service Request Information

CONTACT Name Scroggins, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2025 12:28 PM
Department Student Health & Counseling Center Phone 88845
Location Email scrogginsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240327[Edit Inv] (opens in a new window) Bldg/Room SHCC 201
Service Tag 47DB164 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV004CP00AK Location Beth Scroggins

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:00:AE:B0


Wireless NIC 00:72:EE:53:3D:CE

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Feb 21, 2025 02:48 PM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Feb 21, 2025 02:48 PM 
set up has been completed. The printers she wanted have been set 
up
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Benjamin Pierce Feb 21, 2025 02:03 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper Feb 21, 2025 01:54 PM 
Task reassigned to Andrew Zhen.
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Dyllan Coons Feb 21, 2025 12:49 PM 
Task reassigned to Ian Cooper.
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Dyllan Coons Feb 21, 2025 08:38 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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David Kunz Feb 20, 2025 05:23 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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David Kunz Feb 20, 2025 05:22 PM 
Moved in AD and added Admin
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Dyllan Coons Feb 20, 2025 02:03 PM 
Status changed from (1) Pending to (2) Scheduled
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Dyllan Coons Feb 20, 2025 02:02 PM 
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Feb 20, 2025 02:02 PM 
Imaging right now setup tomorrow at 1pm
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Dyllan Coons Feb 20, 2025 12:37 PM 
****This is an outgoing email****
Hi Beth,

I need some additional information regarding 
service request #86397

Description: new setup 20240327[Edit Inv] and monitor 
20240358[Edit Inv] replacing W20170388

   The computer that was requested by you or your 
department is ready to be delivered and set up. Can 
you please provide us with some times and dates 
that would work for you? Also the room 
number/location to verify the installation 
location.

-- 
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Feb 18, 2025 10:32 AM 
computer is pdr. Contact her for best setup.
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Joanie Kinnaman Feb 10, 2025 12:30 PM 
old monitors 20170302[Edit Inv] & 20170382[Edit Inv] should be installed 
in room 104
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Joanie Kinnaman Feb 10, 2025 12:28 PM 
laptop 20240327[Edit Inv]
monitor 20240358[Edit Inv]
2nd monitor 20240386[Edit Inv]
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