Service Request Ticket - # 86415

Service Request Information

CONTACT Name Vasen, Rowan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2025 11:24 AM
Department University Housing Phone 88087
Location Email vasenr@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200380[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17LQ05N Location UNASSIGNED WAITING ON STAFF

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B4:F0:E4


Bluetooth NIC C4:91:0C:B5:27:C5

TECHS Submitted by Rowan Vasen Contact vasenr@wou.edu
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

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Entered by Date Memo
Dyllan Coons Feb 28, 2025 11:00 AM 
No one knows where this macbook came from except it 
belongs to behavioral sciences. I delivered the 
macbook to Tracy Boyson she said she will find out 
the user.
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Rowan Vasen Feb 18, 2025 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Rowan Vasen Feb 18, 2025 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Rowan Vasen Feb 18, 2025 10:05 AM 
thanks to andrew for starting this, re-image 
complete returning to desktop support
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Rowan Vasen Feb 11, 2025 11:24 AM 
#20200380[Edit Inv] is siting on my lab tabletop, the OS is 
corrupted and im not sure how to re-image
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