Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Feb 12, 2025 08:35 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161110 (opens in a new window)	Bldg/Room	HL 201
	Service Tag		Description	Apple iMac 27-inch 3.5GHz Retina 5K #MNEA2LL/A
	Serial No.	C02TM61DJ1GH	Location	Digital Media Center
	CPU	Intel Core i5(3.5GHz Quad-core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Roxio Toast Titanium v17 UCS2018009107; Adobe CC20** from Student Lab licensing; Apple Pro Apps Bundle for Education(Includes:Final Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822 Via JAMF TRANSFERRED from W#20110407;
	Wired NIC	A8:60:B6:38:31:0B
	Wireless NIC	98:9E:63:30:02:C0
	Bluetooth NIC	98:9E:63:30:02:C1

TECHS	Submitted by	Rowan Vasen	Contact	vasenr@wou.edu
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Ian Cooper	Feb 25, 2025 09:31 AM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Feb 25, 2025 09:31 AM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Feb 25, 2025 09:31 AM	Delivered	Add Attachment
Andrew Zhen	Feb 21, 2025 04:23 PM	Status changed from (1.5) In Progress to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Feb 21, 2025 04:19 PM	Added programs back	Add Attachment
Rowan Vasen	Feb 17, 2025 12:04 PM	after it is picked up and updated, pls check in with me since it needs to be re-enrolled	Add Attachment
David Kunz	Feb 17, 2025 11:28 AM	Lori said we can pick this up to work on it	Add Attachment
David Kunz	Feb 17, 2025 11:27 AM	Oh nvm. I guess it's mid 2017 so it can	Add Attachment
David Kunz	Feb 17, 2025 11:26 AM	This can't be updated to a new enough OS. It needs to be replaced since it can't have sentinel one	Add Attachment
Ian Cooper	Feb 12, 2025 02:24 PM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
Ian Cooper	Feb 12, 2025 02:24 PM	Updated to Ventura. Will come back tomorrow to do the next set of updates. Has tamper protection so need to find out next steps.	Add Attachment
Rowan Vasen	Feb 12, 2025 08:35 AM	Please update the iMac in the digital media studio to the highest version available. May need to stair step updates	Add Attachment