Service Request Ticket - # 86432

Service Request Information

CONTACT Name De La Rosa-Hernandez, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2025 09:13 AM
Department Abby’s House Phone 89422
Location Email delarosahernandezb@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240329[Edit Inv] (opens in a new window) Bldg/Room SHCC 204
Service Tag 9WCB164 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV004CP007I Location Blanca De La Rosa-Hernandez

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:00:A8:76


Wireless NIC 00:72:EE:55:1D:FB


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Dyllan Coons Feb 24, 2025 10:21 AM
Task reassigned to Benjamin Pierce.
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Dyllan Coons Feb 24, 2025 10:21 AM
Task reassigned to Benjamin Pierce.
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Dyllan Coons Feb 24, 2025 10:21 AM
This setup is done
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Dyllan Coons Feb 20, 2025 03:20 PM
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Feb 20, 2025 03:20 PM
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Feb 20, 2025 03:20 PM
Install at 4pm tommorow
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Dyllan Coons Feb 20, 2025 12:36 PM
****This is an outgoing email****
Hi Blanca,

I need some additional information regarding 
service request #86432

Description: new computer setup W20240329  Monitor 
20240372[Edit Inv]

   The computer that was requested by you or your 
department is ready to be delivered and set up. Can 
you please provide us with some times and dates 
that would work for you? Also the room 
number/location to verify the installation 
location.

-- 
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Feb 18, 2025 10:26 AM
pdr whats in 209 
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Dyllan Coons Feb 18, 2025 10:26 AM
move monitor also to 209 and speak to Blanca when to 
setup.
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Dyllan Coons Feb 17, 2025 10:59 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons Feb 17, 2025 10:59 AM
ready to go
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Joanie Kinnaman Feb 12, 2025 09:13 AM
after installation move W20190661 computer and 
monitor to Room 209
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