Service Request Ticket

Service Request Information

CONTACT	Name	Pena, Barbara	Date	Feb 12, 2025 10:35 AM
	Department	Facilities Services	Phone	88930
	Location		Email	penab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20141066 (opens in a new window)	Bldg/Room	PP 127
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287254RALYL	Location	John Hoffman, Carpenter Shop

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 03, 2025 12:10 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 03, 2025 12:10 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 03, 2025 12:10 PM	Still have not heard from. Closing ticket per Dyllan's previous memo.	Add Attachment
Dyllan Coons	Feb 17, 2025 12:56 PM	Called no answer 2/17 if we don't get response in a week or so. I would close this ticket because VDI issues have been resolved atm.	Add Attachment
Abigail Ratliff	Feb 12, 2025 10:37 AM	**This is an incoming 2/12 email** Hello! Ellen’s computer is still not working. Could we get an update? Thank you!	Add Attachment
Abigail Ratliff	Feb 12, 2025 10:36 AM	**This is an outgoing 1/27 email** Good morning Barb, There has been an issue with VDI the past couple of days. As of now we have someone from our team looking into this issue. We will ensure to keep you informed with any updates or additional information as it becomes available. Best regards, Mary	Add Attachment
Abigail Ratliff	Feb 12, 2025 10:35 AM	**This is an incoming 1/27 email** We have a computer not working here in Facilities Services. It is Ellen Selander’s and the WOU # is 20141066. She has restarted several times but it will not let her log in. It is a VDI terminal. Thank you! Barb	Add Attachment