Service Request Ticket - # 86444

Service Request Ticket - # 86444

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Feb 12, 2025 01:27 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240331 (opens in a new window)	Bldg/Room	HWC 109
	Service Tag	FXCB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP0082	Location	(Eugene) David Ellis
	CPU	Unknown
	OS	Unknown	Software	Fargo DTS 1000 software/driver; Mirasys Spotter;
	Wired NIC	E8:CF:83:00:A4:C8
	Wireless NIC	00:72:EE:4E:AB:E7

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 19, 2025 03:24 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Tony Benedetti White	Feb 19, 2025 03:22 PM	delivered and set up	Add Attachment
David Kunz	Feb 19, 2025 01:55 PM	David Kunz 1:23 PM (31 minutes ago) to David Great, I have a tech that will be heading you way soon. Thanks, David	Add Attachment
David Kunz	Feb 19, 2025 01:55 PM	Yes it is!	Add Attachment
David Kunz	Feb 19, 2025 01:55 PM	Sounds great, Are you in HWC 109? Thanks, David	Add Attachment
David Kunz	Feb 19, 2025 01:55 PM	Hello David! Anytime this afternoon is fine with me after 1:30pm! Thanks David Ellis II Campus Recreation Coordinator	Add Attachment
David Kunz	Feb 19, 2025 01:47 PM	Task reassigned to Tony Benedetti White.	Add Attachment
David Kunz	Feb 19, 2025 11:01 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Feb 19, 2025 11:01 AM	Hi David, We have your computer and monitor ready to set up for you. Do you have time today for us to come set this up for you? Thanks, David	Add Attachment
Joanie Kinnaman	Feb 19, 2025 08:50 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Feb 19, 2025 08:50 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Feb 19, 2025 08:50 AM	I know you all are busy, but the guy started on 2/12. Can we up this, so that they do not have to wait any longer?	Add Attachment
Joanie Kinnaman	Feb 12, 2025 01:28 PM	Contact Info: (Eugene) David Ellis V00411722, ellisd@wou.edu,	Add Attachment Public
Joanie Kinnaman	Feb 12, 2025 01:27 PM	laptop 20240331 monitor 20240373	Add Attachment