Task reassigned to Ian Cooper.

****This is an INCOMING email****

Great, thanks! Really anytime would be good. We 
are closed from 12-1. The sooner the better! 
Thanks so much!

****This is an INCOMING email****
Hi!

It is 20150196

****This is an email****

Good morning!

I need some additional help with my scanner. I can 
scan into my computer (ie: my documents) but I 
can't scan into Medicat. I know that I need to 
contact Medicat, and I did, but they are asking 
for information that I am not sure how to access.I 
tried option A, but the scanner is not showing up 
for me to select the TWAIN scanner. I need to be 
able to do that and access the registration key 
before Medicat can help me. Thanks!

Please answer the following to better assist you 
with this request:
Option A) Is this a new scanner being installed on 
a workstation that already has RemoteScan 
software?
or
Option B) Is this a new workstation that has never 
had RemoteScan software installed?
 
Option A) RemoteScan Scanner Selection
Let's make sure your scanner is selected in 
RemoteScan's menu.
Right click your RemoteScan icon. Now, go to 
"Choose a TWAIN Scanner" (1) and see if your 
scanner is listed there. If it is, click it to 
make sure there's a checkmark next to it (2). 

If your scanner isn't listed there, check under 
"Choose a WIA Scanner," or if it's a ScanSnap 
scanner, check under "Choose a ScanSnap Scanner."
Once you've verified the scanner is selected, go 
ahead and try scanning.
 
 
Option B) Please provide the following 
information:
Is this new workstation replacing an old 
workstation that did have RemoteScan? 
1A. If 'YES' please provide the Registration 
Address and/or Unlock Key from the old 
workstation: 
What is the brand name and model of the scanner?
Has the scanner already been installed on the 
workstation?
Has it been tested that the scanner can scan 
locally (ie, to My Documents)?
Will a Windows administrator be logged into the 
computer for the meeting?
Can you download and run the application at 
sos.splashtop.com?