Service Request Ticket - # 86488

Service Request Ticket - # 86488

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Feb 18, 2025 12:51 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240242 (opens in a new window)	Bldg/Room	BELL 303
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with
	Serial No.	GJ6JTFP459	Location	Kenneth Kirby replacing W 20191089
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:1E:D2:23
	Bluetooth NIC	84:2F:57:1F:AE:F6

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 20, 2025 01:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 20, 2025 01:38 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Feb 20, 2025 01:37 PM	Turned on screen mirroring, hooked up keyboard and mouse.	Add Attachment
Kyla Aitaro	Feb 20, 2025 09:28 AM	**This is an email** Greetings, I will be in my office from noon to 1:45 today, and can be back again at 4. I’m actually here now, if anyone is available. I have a class to teach at 10, but I’m here until then. I think there’s a simple solution to the problem I’ve been having: I don’t want a large monitor. I never asked to have one and I have no use for it. If there’s a way to allow me to connect the laptop I’m using to the campus network without the giant monitor, that would be best, from my perspective. Thanks for helping. Ken	Add Attachment
Freya Raybold	Feb 19, 2025 08:13 AM	**This is an email** My laptop is still not working properly, and this is leaving me paralyzed, unable to do work I need to do for the classes I'm teaching. I'm about to leave campus for the day, and I'm hoping that I can get something done about it tomorrow. I'm sorry to be a bother, but I need help with this as soon as possible. Ken	Add Attachment
Mary Dycus	Feb 18, 2025 12:52 PM	**This is an email** WOU #20240242 I’m in my office now (303 Bellamy) and will be here until 1:50. I can be back here at 4, if that works better. Ken	Add Attachment
Mary Dycus	Feb 18, 2025 12:51 PM	**This is an email** I’m once again experiencing failure with the laptop I’ve been given to work with. The big screen that was forced upon me is not connecting properly to the laptop. I think this problem could be solved if you could give me a hub that is not built into a monitor ( that setup worked fine for me until two months ago, when the large monitor was forced upon me). Right now my laptop is useless to me, and as is usually the case, I’m unable to do any work. I need help (something other than saying you need to re-image the laptop please). Ken Kirby Humanities	Add Attachment