Service Request Ticket - # 86503

Service Request Ticket - # 86503

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Feb 19, 2025 01:24 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240388 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	19HH864	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV0051800LM	Location	Dakota Nelson
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:02:EB:A0
	Wireless NIC	00:72:EE:31:EF:11

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Benjamin Pierce	Mar 10, 2025 09:14 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Benjamin Pierce	Mar 10, 2025 09:14 AM	Task reassigned to Dyllan Coons.	Add Attachment
Benjamin Pierce	Mar 10, 2025 09:14 AM	It has been completed	Add Attachment
Dyllan Coons	Feb 28, 2025 11:07 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyllan Coons	Feb 28, 2025 11:07 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyllan Coons	Feb 28, 2025 11:07 AM	Dyllan Coons 11:04 AM (2 minutes ago) to Debbie Let's do Thursday at 11am. Does that work for you? -- Thank you, Dyllan C. Dcoons24@mail.wou.edu Debbie Braun 11:06 AM (0 minutes ago) to me Yes it does - see you then.	Add Attachment
Dyllan Coons	Feb 28, 2025 09:08 AM	**This is an outgoing email** Hi Debbie, I need some additional information regarding service request #86503 Description: set up GFA replacement for Debbie The computer that was requested by you or your department is ready to be delivered and set up. We have techs available all today or anytime next week. Just tell us what works best for you! When you provide your availability please also send us the room number for verification. -- Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment Public
Brady Parksion	Feb 25, 2025 12:46 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Brady Parksion	Feb 25, 2025 12:46 PM	Added her as admin. Once she retires we will need to get this computer back and issue a different one to her replacement.	Add Attachment
Joanie Kinnaman	Feb 20, 2025 10:34 AM	she is retiring in April? She wanted to continue to use the loaner, and she ordered the new laptop for her and her replacement. (which has not been hired yet)	Add Attachment
Joanie Kinnaman	Feb 19, 2025 01:27 PM	replacing 20181060 (died a long time ago and is currently using a loaner a loner 20170263	Add Attachment
Joanie Kinnaman	Feb 19, 2025 01:24 PM	laptop 20240388 monitor 20240375	Add Attachment