Service Request Ticket - # 86507

Service Request Ticket - # 86507

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	McMurry, Julie	Date	Feb 19, 2025 01:52 PM
	Department	Human Resources	Phone	89373
	Location		Email	mcmurryj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240390 (opens in a new window)	Bldg/Room	AD 308D
	Service Tag	FYGH864	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV0051800H2	Location	Julie McMurry (replacing 20171226)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:02:E9:6A
	Wireless NIC	00:72:EE:35:76:3B

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Dyllan Coons	Mar 11, 2025 01:55 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	Mar 11, 2025 01:55 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	Mar 11, 2025 01:55 PM	DONE 20171226 in two weeks ends 3/25	Add Attachment
Benjamin Pierce	Mar 11, 2025 12:02 PM	**This is an outgoing email** Hi Julie, I need some additional information regarding service request #86507 Description: set up new GFA replacing 20171226 3/11 1PM I just wanted to make sure that today at 1pm still works for you to set up your new equipment? Thanks Ben UCS	Add Attachment Public
Dyllan Coons	Mar 06, 2025 10:54 AM	PLSQL is being worked on by brady. Rescheduled to 3/11 at 1pm	Add Attachment
Dyllan Coons	Feb 28, 2025 01:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyllan Coons	Feb 28, 2025 01:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyllan Coons	Feb 28, 2025 01:21 PM	Julie McMurry 1:16 PM (4 minutes ago) to UCS Thank you for reaching out! I will be on campus and available on 3/6 from 1-2PM. Let me know if that timeframe works for you! On Fri, Feb 28, 2025 at 9:08 AM UCS Dyllan Coons wrote: Hi Julie,	Add Attachment
Dyllan Coons	Feb 28, 2025 09:08 AM	**This is an outgoing email** Hi Julie, I need some additional information regarding service request #86507 Description: set up new GFA replacing 20171226 The computer that was requested by you or your department is ready to be delivered and set up. We have techs available all today or anytime next week. Just tell us what works best for you! When you provide your availability please also send us the room number for verification. -- Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment Public
Andrew Zhen	Feb 26, 2025 03:32 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Feb 26, 2025 03:27 PM	ran dell and windows updates	Add Attachment
Andrew Zhen	Feb 26, 2025 03:27 PM	installed adobe	Add Attachment
Andrew Zhen	Feb 26, 2025 03:27 PM	added admin rights	Add Attachment
Joanie Kinnaman	Feb 19, 2025 01:52 PM	laptop 20240390 monitor 20240377	Add Attachment