Service Request Ticket - # 86509

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2025 02:04 PM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240391[Edit Inv] (opens in a new window) Bldg/Room PS 101
Service Tag JLHH864 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV0051800Q1 Location Laura Freeborn (replacing W20181050)

CPU Unknown


OS Unknown Software

Wired NIC 95:00:51:54:50:27


Wireless NIC 00:72:EE:36:53:44


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public

Entered by Date Memo
Ian Cooper Mar 04, 2025 11:04 AM
Task reassigned to Ian Cooper.
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Ian Cooper Mar 04, 2025 11:04 AM
Task reassigned to Ian Cooper.
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Ian Cooper Mar 04, 2025 11:04 AM
Set up complete. 
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Dyllan Coons Feb 28, 2025 09:27 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons Feb 28, 2025 09:27 AM
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Feb 28, 2025 09:25 AM
Laura Freeborn
9:22 AM (3 minutes ago)
to me

Does Tuesday at 10 am work for you?

I am located in Campus Public Safety (Watson 
House, Room 101)

Please let me know if you need anything else from 
me or if we need to set up a new time.

Thanks,
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Dyllan Coons Feb 28, 2025 09:10 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons Feb 28, 2025 09:07 AM
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #86509

Description: new GFA set up replacing 20181050[Edit Inv]

The computer that was requested by you or your
department is ready to be delivered and set up. We 
have techs available all today or anytime next week. 
Just tell us what works best for you! When you 
provide your availability please also send us the 
room number for verification.

--
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
David Kunz Feb 25, 2025 08:31 AM
Ready to deliver
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David Kunz Feb 24, 2025 11:38 AM
on my desk imaging
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Joanie Kinnaman Feb 19, 2025 02:04 PM
laptop 20240391[Edit Inv]
Monitor 20240378[Edit Inv]
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