Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Feb 20, 2025 12:15 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211237 (opens in a new window)	Bldg/Room	TODD
	Service Tag	4YY5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	4YY5FL3	Location
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:C3:10
	Wireless NIC	60:A5:E2:8D:AF:9A

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Feb 24, 2025 09:09 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
David Kunz	Feb 24, 2025 09:09 AM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Feb 24, 2025 09:09 AM	Delivered	Add Attachment
Benjamin Pierce	Feb 24, 2025 08:53 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
David Kunz	Feb 21, 2025 12:19 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Feb 21, 2025 12:19 PM	on my desk ready to deliver	Add Attachment
David Kunz	Feb 21, 2025 12:19 PM	added domain admin, local admin clahr, and AD20211237 accounts	Add Attachment
Mary Dycus	Feb 20, 2025 04:50 PM	Chad Lahr(lahrc)	Add Attachment
John Rushing	Feb 20, 2025 01:40 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyla Aitaro	Feb 20, 2025 12:15 PM	Ikaika dropped off device W#20211237 to be reimaged and ready for pick up by Monday 2/24/25 @9am. Chad is a new TRI remote employee that will be coming in with Ikaika to complete computer setup--admin rights, setup VPN, etc.	Add Attachment