Service Request Ticket - # 86530

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2025 09:20 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200316[Edit Inv] (opens in a new window) Bldg/Room COT 110
Service Tag JLZCZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. jlzcz33 Location Cara Groshong

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B8


Wireless NIC 08:5B:D6:6F:B8:4B

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Feb 24, 2025 12:55 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Feb 24, 2025 12:55 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Feb 24, 2025 12:55 PM 
Returned her computer imaged but it sounds like the 
real issue might be a profile thing. When I made her 
an admin her name did not pop up with an email. 
Closing for now reopen if issue presists.
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Allie Clark Feb 24, 2025 12:03 PM 
****This is an email****
Hi,

I got a message from Dylan saying it's ready and 
wanting to know when I was available. I'm here 
today and available any time!

Thank you,
Cara
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Dyllan Coons Feb 24, 2025 11:10 AM 
In box 11
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Dyllan Coons Feb 24, 2025 11:08 AM 
This computer is imaged and ready to go left her a 
vm 2/24
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Mary Dycus Feb 24, 2025 10:04 AM 
****This is an email****
Good morning,

I'm curious if you can find out when I'll get my 
laptop back. The loaner is crashing every time I 
try to use Adobe, and unfortunately that is fairly 
often. I also use multiple monitors, and it won't 
keep that setting, so I have to re-set them up 
every time I turn on the computer. I'm hoping to 
work from home for a few days this week, and 
definitely don't want to use this loaner.

Thank you!
Cara

Cara Groshong
Business Operations & Finance Director
wou.edu | 503-838-8148
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Kyla Aitaro Feb 21, 2025 09:28 AM 
****This is an INCOMING email****

I'm in the Cottage, room 110 and I'm here all day. 
I do have a meeting at 1:30-2:00 out of the 
office, but otherwise I'm in my office all day. 
Come anytime!
Thank you!
Cara
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Kyla Aitaro Feb 21, 2025 09:28 AM 
****This is an OUTGOING email****

Hello Cara,

Where are you located? Also, what does your 
availability for today look like? 

Best,
Kyla
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Kyla Aitaro Feb 21, 2025 09:20 AM 
****This is an email****

Hi,

My computer is trying to make updates and restart 
every day, but is unable to do so. It fails and 
backs out the updates before restarting. Can you 
have someone come take a look at it?

Thank you!
Cara
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