Service Request Ticket - # 86534

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2025 10:37 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200666[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag 4W1C3D3 Description Dell Latitude 5410
Serial No. 4w1c3d3 Location Cheri Darby

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:23:55


Wireless NIC B0:60:88:BF:ED:BB

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Feb 21, 2025 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Feb 21, 2025 02:54 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 21, 2025 02:54 PM 
Dyllan ran a test the battery is fine. Computer just needed updates. 
She will email if she needs anything else
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Kyla Aitaro Feb 21, 2025 10:40 AM 
****This is an OUTGOING email****

Hi Cheri,

I have created ticket #86534 for your service 
request. You can drop off your device at the UCS 
HelpDesk or we can have our techs come in when 
they get the chance to pick it up for 
troubleshooting.

Best,
Kyla
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Kyla Aitaro Feb 21, 2025 10:37 AM 
Hi UCS,

Before we moved I was asking about ordering a new 
computer.  The battery doesn't hold a charge for 
even 30 minutes even if I am not using it.  I was 
told that UCS would need to look at it first.

The WOU # is 20200666[Edit Inv]

What do I need to do?
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