Service Request Ticket - # 86585

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2025 09:52 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240454[Edit Inv] (opens in a new window) Bldg/Room TODD 351
Service Tag Description Acer 14-inch 128GB Chromebook Plus 514 (Steel Gray)
Serial No. NXkUTAA00142408CC57600 Location Lauren (LB) Bouchard

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Mar 17, 2025 02:13 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen Mar 17, 2025 02:13 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen Mar 17, 2025 02:13 PM
delivered
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Benjamin Pierce Mar 12, 2025 09:07 AM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Dyllan Coons Mar 10, 2025 11:27 AM
Dyllan Coons
11:27 AM (0 minutes ago)
to L

Hey Lauren,

I dropped by today at 11am to deliver your 
chromebook and you weren't available. Is their a 
diffrent time this week that works for you?
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Dyllan Coons Mar 10, 2025 11:24 AM
User was not there
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Dyllan Coons Mar 04, 2025 04:36 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons Mar 04, 2025 04:36 PM
Scheduled Monday 3/10/25 at 11am
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Dyllan Coons Feb 28, 2025 09:07 AM
****This is an email****
Hello Lauren,

The computer that was requested by you or your
department is ready to be delivered and set up. We 
have techs available all today or anytime next 
week. Just tell us what works best for you! When 
you provide your availability please also send us 
the room number for verification.

--
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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David Kunz Feb 25, 2025 12:40 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Feb 25, 2025 12:40 PM
This is ready to deliver
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Joanie Kinnaman Feb 25, 2025 09:54 AM
Contact Info: Lauren Bouchard, V00402961, bouchardl@wou.edu
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Public
Joanie Kinnaman Feb 25, 2025 09:52 AM
Google Chrome OS Management Console License was 
purchased 
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