Service Request Ticket - # 86596

Service Request Ticket - # 86596

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Service Request Information

CONTACT	Name	Batchelor, Michelle(Chelle)	Date	Feb 25, 2025 03:02 PM
	Department	Library & Media Services	Phone	88886
	Location		Email	batchelorc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240392 (opens in a new window)	Bldg/Room	HL 206C
	Service Tag	HKGH864	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV0051800BS	Location	Michelle (Chelle) Batchelor (replaced W20190233)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	95:00:51:54:50:27
	Wireless NIC	00:72:EE:34:41:21

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	cooperi@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 11, 2025 09:40 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 11, 2025 09:40 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 11, 2025 09:40 AM	Set up complete.	Add Attachment
Dyllan Coons	Feb 28, 2025 10:14 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Dyllan Coons	Feb 28, 2025 10:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyllan Coons	Feb 28, 2025 10:14 AM	Chelle Batchelor 10:04 AM (9 minutes ago) to UCS Great! My schedule is very busy next week. Could we do March 11th between 8am-11am? Thank you! -Chelle Chelle Batchelor Dean of Library and Academic Innovation Western Oregon University batchelorc@mail.wou.edu Pronouns: she/they Hamersly Library \| Room HL 206B library.wou.edu	Add Attachment
Dyllan Coons	Feb 28, 2025 09:09 AM	**This is an outgoing email** Hi Michelle(Chelle), I need some additional information regarding service request #86596 Description: new computer for Chelle (replacing W20190233) The computer that was requested by you or your department is ready to be delivered and set up. We have techs available all today or anytime next week. Just tell us what works best for you! When you provide your availability please also send us the room number for verification. -- Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment Public
David Kunz	Feb 27, 2025 01:43 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Feb 27, 2025 01:43 PM	Ready to deliver	Add Attachment
Joanie Kinnaman	Feb 25, 2025 03:02 PM	laptop: 20240392 monitor: 20240379	Add Attachment