Service Request Ticket - # 86597

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Service Request Information

CONTACT	Name	Poudel, Rajeeb	Date	Feb 25, 2025 03:52 PM
	Department	Business/Economics Division	Phone
	Location		Email	poudelr@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20240393 (opens in a new window)	Bldg/Room	WEST 106
	Service Tag	1LGH864	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV0051800BU	Location	Rajeeb Poudel, (replaced W20181046)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:02:ED:46
	Wireless NIC	00:72:EE:34:40:FE
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Feb 27, 2025 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Feb 27, 2025 09:32 AM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Feb 27, 2025 09:32 AM	Duplicate 86598 closing	Add Attachment
Joanie Kinnaman	Feb 25, 2025 03:52 PM	laptop: 20240393 monitor: 20240380	Add Attachment

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