Service Request Ticket - # 86598

Service Request Information

CONTACT Name Poudel, Rajeeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2025 04:03 PM
Department Business/Economics Division Phone
Location Email poudelr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240393[Edit Inv] (opens in a new window) Bldg/Room WEST 106
Service Tag 1LGH864 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV0051800BU Location Rajeeb Poudel, (replaced W20181046)

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:02:ED:46


Wireless NIC 00:72:EE:34:40:FE


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons Feb 28, 2025 12:31 PM
Task reassigned to Dyllan Coons.
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Dyllan Coons Feb 28, 2025 12:31 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dyllan Coons Feb 28, 2025 12:31 PM
done
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Dyllan Coons Feb 28, 2025 11:02 AM
Rajeeb Poudel 
9:41 AM (1 hour ago)
to UCS

Hi Dyllan,

If you can set up without me, feel free to do it 
today. If you need me there, Tuesday between 9 and 
12 works best. Room is West House 106. Thanks!

Best regards,
                                
Rajeeb Poudel, PhD
Associate Professor of Finance
Division of Business & Economics 
Western Oregon University
West House 106 | (503) 838-8720

From: UCS Dyllan Coons 
Sent: Friday, February 28, 2025 9:09:35 AM
To: Rajeeb Poudel 
Subject: Re:Service Request #86598

Hi Rajeeb,

I need some additional information regarding
service request #86598

Description: set up new set up for Rajeeb
(replacing W20181046)

The computer that was requested by you or your
department is ready to be delivered and set up. We
have techs available all today or anytime next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

--
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu





--------------------------------------------------
----------------------------

UCS Service Request Desk
Email: ucshelpdesk@wou.edu
Phone (off-campus): 503-838-8925
Phone (on-campus): 8-8925




Dyllan Coons
I won't need you there if you would like to do it 
this way. My only question is do you have any data 
you need off your old device or is it all moved to 
your hom
9:45 AM (1 hour ago)

Rajeeb Poudel
10:21 AM (40 minutes ago)
to me

Hi, 

I've got all my data stored in the cloud, so I 
should be covered, thanks!


Best regards,
                                
Rajeeb Poudel, PhD
Associate Professor of Finance
Division of Business & Economics 
Western Oregon University
West House 106 | (503) 838-8720
From: Dyllan Coons 
Sent: Friday, 28 February 2025 09:45:32
To: Rajeeb Poudel 
Subject: Re: Re:Service Request #86598
Add Attachment
Dyllan Coons Feb 28, 2025 09:09 AM
****This is an outgoing email****
Hi Rajeeb,

I need some additional information regarding 
service request #86598

Description: set up new set up for Rajeeb 
(replacing W20181046)

The computer that was requested by you or your
department is ready to be delivered and set up. We 
have techs available all today or anytime next 
week. Just tell us what works best for you! When 
you provide your availability please also send us 
the room number for verification.

--
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu


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Public
David Kunz Feb 27, 2025 09:18 AM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Feb 27, 2025 09:18 AM
Ready to deliver
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Joanie Kinnaman Feb 25, 2025 04:03 PM
laptop: 20240393[Edit Inv]
monitor: 20240380[Edit Inv]
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