Service Request Ticket - # 86611

Service Request Information

CONTACT Name Schwartz, Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2025 12:50 PM
Department Behavioral Sciences Division Phone 89514
Location Email schwartzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190692[Edit Inv] (opens in a new window) Bldg/Room TODD 321
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02ZQ0KGJWF2 Location Jay Schwartz, Assistant Professor, Psychological S

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software User requests Adobe Acrobat. Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 3C:CD:36:5D:4D:67


Wireless NIC F8:FF:C2:23:50:39


Bluetooth NIC F8:FF:C2:37:9C:CF

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 02, 2025 02:41 PM 
Status changed from (2) Scheduled to (5) Completed
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David Kunz Apr 02, 2025 02:41 PM 
I was able to set up the PSY-copier print driver 
correctly for Jay
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David Kunz Apr 01, 2025 09:20 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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David Kunz Apr 01, 2025 09:20 AM 
Scheduled Wednesday 4/2/25 @ 2pm
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David Kunz Mar 31, 2025 04:47 PM 
Hi Jay,

I'm reaching out one last time before I close your ticket. If 
you still need assistance please reply to this email.

Thank you,
David
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David Kunz Mar 18, 2025 08:30 AM 
Hi Jay,

I'm checking back on this issue to see if it has 
been resolved or if you still need assistance.

Thanks,
David
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Benjamin Pierce Mar 07, 2025 08:39 AM 
Task reassigned to David Kunz.
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Benjamin Pierce Mar 07, 2025 08:39 AM 
Task reassigned to Benjamin Pierce.
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David Kunz Mar 05, 2025 10:18 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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David Kunz Mar 04, 2025 04:33 PM 
Hi Jay,

I can help get the copier set up on your iMac later this week if you have some free time.

Thanks,
David
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Benjamin Pierce Mar 04, 2025 04:25 PM 
Task reassigned to David Kunz.
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Benjamin Pierce Mar 04, 2025 03:36 PM 
I tried to get it to work and it is saying that Jay doesn't have 
authorization.
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IMG_1757.HEIC
IMG_1758.HEIC
Benjamin Pierce Feb 28, 2025 12:27 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 28, 2025 12:27 PM 
****This is an email****
Hi Ben,

Thank you for checking in. I'm not on campus today, but would 
Monday work? I could meet between 11-12 or at 4pm. 

Thanks,
Jay
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Benjamin Pierce Feb 28, 2025 08:38 AM 
****This is an outgoing email****
Hi Jay,

I need some additional information regarding service request #86611

Description: Connecting Desktop to Printer

Is there a time today where someone could come out and help you 
with this?

Thanks

Ben
UCS
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Public
Allie Clark Feb 26, 2025 12:50 PM 
****This is an email****
Hello,

I'm having trouble getting my desktop computer 
(20190692[Edit Inv] in Todd 321) to print to our office's 
copier (THREESISTERS-psy-copier). Would it be 
possible to have someone come help me with that? 
Thank you!

Best,
Jay
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