Service Request Ticket - # 86628

Service Request Information

CONTACT Name Latham-Scott, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2025 11:47 AM
Department Natural Science Division Phone 88868
Location Email lathamscottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190534[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag B1BF0Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. B1BF0Z2 Location Kristin Latham-Scott, Biology Professor

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Mar 05, 2025 04:01 PM 
printer caching issue, needed to be restarted and 
unplugged from source
 Add Attachment
Andrew Zhen Mar 05, 2025 03:57 PM 
Task reassigned to Andrew Zhen.
 Add Attachment
Andrew Zhen Mar 05, 2025 03:57 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Freya Raybold Mar 05, 2025 11:04 AM 
She is around today 3-5 this afternoon.
 Add Attachment
Dyllan Coons Mar 05, 2025 10:06 AM 
Left VM 3/5
 Add Attachment
Ian Cooper Mar 03, 2025 03:13 PM 
****This is an email****
Hello Kristin, I'm with UCS and noticed you have a SR and had 
requested for one of us to come out last week. I apologize that no 
one made it out! Is there a time this week we could come out to 
look at your issue?
 Add Attachment
Mary Dycus Feb 27, 2025 12:35 PM 
****This is an email****
Hi Kyla,

I'm in my office and not in a meeting from 10:30 
to 11 am and 1 - 2 pm tomorrow.

Thank you!

Kristin L. Latham-Scott, PhD SHE/HER/HERS
Interim Dean, College of Liberal Arts & Sciences
Professor, Biology
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
503-838-8868 | lathamscottk@wou.edu
BELL 234
---
 Add Attachment
Kyla Aitaro Feb 27, 2025 11:47 AM 
****This is an INCOMING email****

Hi Kyla,

Thank you - #20190534[Edit Inv] laptop, printing from Xerox 
B3100 Printer PCL6 in room BELL 234.

I've attached a scan of the page it prints - this 
has been printed 15 times this week.

Best wishes, K
Add Attachment
Kyla Aitaro Feb 27, 2025 11:47 AM 
****This is an OUTGOING email****

Hi Kristin,

What is the WOU# of your computer and the printer 
it is printing test pages from?

Best,
Kyla
 Add Attachment
Kyla Aitaro Feb 27, 2025 11:47 AM 
****This is an email****

Good morning,

The last few weeks, every time I disconnect my 
laptop and then reconnect to my monitors and 
printer, the printer prints a test sheet with 
about 7 lines of text at the top. It's adding up 
to lots of paper used for seemingly a reason not 
needed.

Is there a toggle where I can turn this off?

Thank you, Kristin
 Add Attachment