Service Request Ticket - # 86629

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2025 11:49 AM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

peripheral Edit WOU # 20210352[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 15GXCF3 Description Dell Thnderbolt Dock #WD19TBS
Serial No. 15gxcf3 Location GFA Shelf | Ready to Go

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Feb 28, 2025 12:24 PM
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Feb 28, 2025 12:24 PM
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 28, 2025 12:24 PM
I replaced the dock and now everything is working. I also remapped 
the H drive and that appears to be working
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Abigail Ratliff Feb 28, 2025 08:13 AM
****This is an incoming email****
Good Morning UCS (Dylan)

Thank you for the voice message. I have a Dell PC 
laptop (20210577) and my dock number is 20210352[Edit Inv]. 
I am on campus today, Friday 2/28, until 4pm.

Issues that keep happening with the office dock:
1. When I connect my office dock to WOU laptop it 
doesn't find a DP connection unless I hope the 
cord just right. 
2. Once I do connect , if my computer goes to 
sleep then I have to try and get the connection 
back.

Please know that I've continued to run the DELL 
Command Update that Dylan showed a couple of 
months ago.

Also, I'm also having an issue with remote sign 
in. When I log into cisco/VPN I don't always get 
my H-drive. I get my I-drive (Education), J-drive 
(Share), K-drive (Class) & Q-drive 
(coe_dean/groupa) but not the H-drive. 

My office is RWEC 260.

Thank you.
Jenn
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Joanie Kinnaman Feb 27, 2025 11:52 AM
Priority changed from (3) Priority to (1) Highest Priority.
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