Status changed from (1) Pending to (5) Completed

****This is an email****
Hi Heather,

It should install and replace with or without the 
application on the computer. If this doesn't work 
please let me know!

Best,
Andrew

****This is an email****
Hi Heather,

Sorry for the delay! We were researching solutions 
for apps that were outdated and wouldn't install and 
it seems you would need to do a drop replace a new 
iMovie over the old one to update.

https://drive.google.com/file/d/1_yvcrzZBfIpITNXzcyO
fN1IZ0jOqU6VI/view?usp=sharing

I've sent the link for the latest iMovie at the time 
of this writing and move this .zip to the 
Applications folder and opened it to extract.
This should replace the older iMovie and allow you 
to use it.

If you have any questions on steps or other concerns 
please let me know!

Best,
Andrew

Status changed from (7) Waiting for Contact to (1) Pending

****This is an email****
Hi Andrew,
Unfortunately, it did not work.  Any other ideas?  

I did restart, too.

****This is an outgoing email****
Hi Heather,

We were just following up with you regarding a 
service request that we have for you.  (#86635)

Description: Unable to Update iMovie 

Here are other steps you can take to get iMovie to 
work again. In "System Settings", go to "General", 
then "Storage", in "Applications" "i" icon find 
"iMovie" then delete. If it asks for your password 
enter it and it should remove it.

After removing the older version of iMovie you 
should be able to head back to Self Service and 
install the latest iMovie from there.

Best,
Andrew

****This is an outgoing email****
Hi Heather,

I need some additional information regarding service 
request #86635

Description: Unable to Update iMovie 


Hello my name is Dyllan C. and I work for UCS here a 
WOU. On your device you should have an app called 
Self Service. Open this app. Then in the search bar 
at the top left of the window search IMovie. Then 
click on Install IMovie. If that option is not there 
please inform me and we can look into further steps.
 
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

Heather,

What is the WOU number for your device? 

Best,
Mary 

Heather,

Are you currently on campus? Please let me know. 

Best,
Mary 

Heather,

After updating the OS were you able to get in and 
use the Imovie app?

Best,
Mary 

Heather,

I was able to ask around and gather more 
information for the issue at hand. Looks like the 
reason for the message is because users should not 
have access to the app store. 

You might also have to update your IOS as 
sometimes the IOS is tied to your version. 

Hope this helps.

Best,
Mary 

Good afternoon Heather,

Are you using a WOU device? Please let me know.

Best,
Mary