Service Request Ticket - # 86659

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2025 10:07 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240395[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag H9DH864 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV00518000T Location Alyssa Worthey, NEW POSITION

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:02:EB:54


Wireless NIC 00:72:EE:36:B8:A7


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Mar 10, 2025 10:21 AM
Status changed from (6) Ready to Deliver to (5) Completed
Add Attachment
Benjamin Pierce Mar 10, 2025 10:21 AM
I brought a keyboard and mouse. I swapped one of cheri's ethernet 
cords that was really long that she didn't need to be that long with 
Alyssa's that was too short
Add Attachment
Mary Dycus Mar 10, 2025 09:45 AM
Task reassigned to Benjamin Pierce.
Add Attachment
Mary Dycus Mar 10, 2025 09:45 AM
Alyssa is missing a mouse and keyboard. Cheri 
reached out this morning. 
Add Attachment
Abigail Ratliff Mar 07, 2025 09:50 AM
Finish setting up the computer today, new employee 
starts Monday morning. Welcome Center 221.
Add Attachment
Dyllan Coons Mar 06, 2025 10:52 AM
Computer was delivered and set up. Needs LAN cable 
about 10-15 feet. Potentially second monitor check 
in on Monday with user.
Add Attachment
Dyllan Coons Mar 05, 2025 12:11 PM
10am tommorow 3/6
Add Attachment
Dyllan Coons Mar 05, 2025 10:02 AM
i Dyllan,

Thank you! Next week on Monday should work if you 
cannot until next week! I am also available today 
before 10 or after 11:30 or cheri can help you 
Thursday or Friday if your schedule opens up 
before then. If you don't catch me here Cheri will 
be able to help you as well.

Thank you,
Alyssa W


Alyssa Worthey
9:53 AM (9 minutes ago)
to me

Completely forgot to send my location. I am in the 
Welcome Center 221 


Dyllan Coons
10:01 AM (0 minutes ago)
to Alyssa

My apologies that was a preset email sent out. We 
actually do have availability tomorrow and Friday. 
What works best for you? 
Add Attachment
Dyllan Coons Mar 05, 2025 08:00 AM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Dyllan Coons Mar 04, 2025 02:07 PM
Imaged, Moved , On shelf, Ready to go
Add Attachment
Dyllan Coons Mar 04, 2025 02:06 PM
****This is an email****

Dyllan Coons 
2:05 PM (0 minutes ago)
to Alyssa

Hello Alyssa,

The computer that was requested by you or your
department is ready to be delivered and set up. We 
have techs available all today or anytime next 
week. Just tell us what works best for you! When 
you provide your availability please also send us 
the room number for verification.

--
Thank you,
Add Attachment
Joanie Kinnaman Mar 03, 2025 12:04 PM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Joanie Kinnaman Mar 03, 2025 10:08 AM
Contact Info: Alyssa Worthey, V00380200, Business Office
Add Attachment
Public
Joanie Kinnaman Mar 03, 2025 10:07 AM
arrival notice arrived 2/28 @ 9:04 AM
laptop 20240395[Edit Inv]
monitor 20240383[Edit Inv]
select a nice secondary monitor out
Add Attachment