Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 03, 2025 10:37 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160930 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag	1565LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1565LH2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0C:63

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Mar 03, 2025 12:17 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Mar 03, 2025 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Mar 03, 2025 12:17 PM	https://answers.microsoft.com/en- us/windows/forum/all/windows-temporary-user-profile- temp-issue/5fbefc7c-0b82-4395-bfda-6d7e2ebeacc6	Add Attachment
David Kunz	Mar 03, 2025 12:17 PM	ERRORS: critical error start menu not working & We can't sign you into your account	Add Attachment
David Kunz	Mar 03, 2025 12:15 PM	Task reassigned to UCS Tech.	Add Attachment
David Kunz	Mar 03, 2025 12:15 PM	I had to delete the registry profile folder because it was corrupted.	Add Attachment 20250303_112655.jpg
Brady Parksion	Mar 03, 2025 12:12 PM	Task reassigned to David Kunz.	Add Attachment
Mary Dycus	Mar 03, 2025 10:38 AM	Contact Info: Contact Name: Abigail Sprout Phone Number: 90508	Add Attachment Public
Mary Dycus	Mar 03, 2025 10:37 AM	Abigail Sprout called and stated that after logging to the WOU device at Abbys House RM 106 she is given the error message, 'critical error start menu not working'. She is able to use the device but the error message appears in the middle of the screen.	Add Attachment