Service Request Ticket - # 86663

Service Request Information

CONTACT Name Camacho, Bertha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2025 11:24 AM
Department The Research Institute Phone 89335
Location Email camachob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240312[Edit Inv] (opens in a new window) Bldg/Room TODD 225
Service Tag G6DB164 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV004CP00AE Location Bertha Camacho (remote work-hybred on Wednesday))

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:00:A3:82


Wireless NIC 00:72:EE:50:F6:E5

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Mar 04, 2025 03:23 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Mar 04, 2025 03:23 PM 
I installed drivers and it worked
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Abigail Ratliff Mar 04, 2025 02:53 PM 
Task reassigned to Benjamin Pierce.
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Abigail Ratliff Mar 04, 2025 01:20 PM 
She isn't around from 2-2:30 today but other than 
that she is in office. She wants someone to come 
over to help her today.
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Ian Cooper Mar 04, 2025 11:31 AM 
****This is an email****
Hello, Ian from UCS again. I was looking over your SR and was 
wondering when a good time to come by and take a look at the issue 
would be?
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Mary Dycus Mar 03, 2025 11:26 AM 
She is working from home today.
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Mary Dycus Mar 03, 2025 11:25 AM 
She did try all of the regular troubleshooting 
things like unplugging and replugging everything 
in, restarting, and checking the display settings. 
None of which have worked.
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Mary Dycus Mar 03, 2025 11:24 AM 
User called this morning stating that her laptop 
will not connect to her monitor. she is receiving 
the error message 'No Signal'. She did mention 
that over the weekend she unplugged the laptop 
from the monitor and when she came back today to 
replug everything back in she started to 
experience issues. She did state that she has 
tried her sisters laptop and that connected to her 
monitor. However, for some reason her WOU laptop 
will not connect.
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