Service Request Ticket - # 86667

Service Request Information

CONTACT Name Andersen, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2025 12:21 PM
Department Humanities Division Phone 88152
Location Email andersw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240058[Edit Inv] (opens in a new window) Bldg/Room BELL 115
Service Tag 66NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475004R Location William Andersen (replacing W20181089

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2B:FC


Wireless NIC 6C:2F:80:8D:D0:D3

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact aitarok@wou.edu 88925

Tracking

Entered by Date Memo
Kyla Aitaro
Email

Public
Entered by Date Memo
Freya Raybold Mar 11, 2025 07:59 AM 
William,

To get your monitors to display different screens, 
right-click on your desktop, select "Display 
settings," and then choose "Extend these displays" 
under the "Multiple displays" option; this will 
essentially split your desktop across both 
monitors, allowing you to see different content on 
each one. 

Let me know if this helps, or if you need any 
other assistance.

Best, 
Freya
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Freya Raybold Mar 11, 2025 07:59 AM 
I got my laptop fixed by UCS.  Unfortunately, all 
three monitors (the laptop monitor and the two 
desktop monitors) can only show the same thing.  I 
am not able to use the two desktop monitors to 
show different things so that I can work on two 
screens at the same time.

I assume this is a setting, but do not know 
computers well enough to fix it.  Is it okay for 
me to bring the laptop by to get it fixed or 
schedule a time when you can come to BEL 115 to 
fix the settings?

William Andersen
Communications Studies
Western Oregon University
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Kyla Aitaro Mar 06, 2025 11:19 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Kyla Aitaro Mar 06, 2025 11:19 AM 
Task reassigned to Kyla Aitaro.
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Kyla Aitaro Mar 06, 2025 11:19 AM 
loaner listed previously in ticket was wrong
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Kyla Aitaro Mar 06, 2025 11:18 AM 
user returned loaner W#20210079[Edit Inv] and picked up 
device
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Ian Cooper Mar 05, 2025 01:04 PM 
****This is an email****
Hello William, 
Good news we have your computer up and running. Would you like 
me to come by and switch out your loaner or would you like to 
come by the UCS to do the switch out. 
Sincerely,



--
Ian Cooper
He/Him/His
UCS Student Tech.
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Ian Cooper Mar 04, 2025 11:08 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ian Cooper Mar 04, 2025 11:08 AM 
Reached out to let William know that it is ready.
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Ian Cooper Mar 04, 2025 11:04 AM 
Updated and ran diagnostics. No issues found. Computer is working 
now. Put in box 10.
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Ian Cooper Mar 03, 2025 01:45 PM 
Priority changed from (3) Priority to (2) High Priority.
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Ian Cooper Mar 03, 2025 01:45 PM 
Handed out loaner 20200211[Edit Inv]. Computer turned in on student work 
station.
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Brady Parksion Mar 03, 2025 12:37 PM 
Task reassigned to UCS Tech.
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Allie Clark Mar 03, 2025 12:34 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Mar 03, 2025 12:23 PM 
Task reassigned to UCS SRD.
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Brady Parksion Mar 03, 2025 12:23 PM 
Need W#
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Allie Clark Mar 03, 2025 12:21 PM 
Laptop has the fan running and the lights on the 
keyboard turn on but the screen wont light up.
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