Service Request Ticket - # 86668

Service Request Information

CONTACT Name Camarillo, Earlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2025 12:37 PM
Department Phone 89350
Location Email camarilloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191087[Edit Inv] (opens in a new window) Bldg/Room BELL 206
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
Serial No. C02CR4Q1P3YV Location Earlene Camarillo

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019

Wireless NIC 3C:22:FB:AA:B0:DC


Bluetooth NIC E0:B5:5F:ED:85:9D

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Mar 10, 2025 01:48 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 10, 2025 01:48 PM 
Status changed from (2) Scheduled to (5) Completed
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Ian Cooper Mar 10, 2025 01:48 PM 
uninstalled
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Abigail Ratliff Mar 07, 2025 09:29 AM 
Status changed from (1) Pending to (2) Scheduled
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Abigail Ratliff Mar 07, 2025 09:29 AM 
****This is an incoming email****
Monday at 1 sounds good. Let's meet in my office - 
Bellamy 231A.

Thank you!
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Abigail Ratliff Mar 07, 2025 08:53 AM 
****This is an incoming email****
Good morning,

I received a call to schedule an appointment to 
come and have EndNote added to my computer. Do you 
have an idea of how long it will take? I am 
available on Monday (3/10) from 1-2 or Tuesday 
from 11-2. Would either of these times work?

Thank you.
Earlene
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Dyllan Coons Mar 06, 2025 03:34 PM 
left VM 3/6
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David Kunz Mar 04, 2025 11:37 AM 
On another note, I saw a ticket requesting an 
upgrade for EndNote on your computer. Do you have 
time today for me to help you with that or would you 
like to make an appointment to get that done?
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Dyllan Coons Mar 03, 2025 02:10 PM 
This software is on UCS Drive 1
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Joanie Kinnaman Mar 03, 2025 12:37 PM 
you will need the previous serial number and/or key 
to finish the install (on T:drive)
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