Service Request Ticket - # 86675

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2025 04:42 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210054[Edit Inv] (opens in a new window) Bldg/Room ITC 210
Service Tag Description Apple Mac Mini #Z12P
Serial No. SH2WG71WVQ6P0 Location ITC 210 lab

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wired NIC 14:98:77:4F:45:2A


Wireless NIC 14:98:77:4D:A5:6D


Bluetooth NIC 14:98:77:4A:C4:FB

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Mar 04, 2025 04:31 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Mar 04, 2025 04:31 PM 
I went around and checked all the computers in 
this lab. Only one wasn't connecting but it wasn't 
the device stated in the service call. I was able 
to push the ethernet cord in better and it started 
working again.
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David Kunz Mar 04, 2025 11:45 AM 
Task reassigned to David Kunz.
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Allie Clark Mar 03, 2025 04:42 PM 
****This is an email****
Hi –
One student station—WOU # 20210054—can't connect 
to the internet. We tried restarting and that 
didn't do the trick. Hope you can look itno it!

Thanks,
Jen
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