Service Request Ticket - # 86676

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2025 09:05 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210757[Edit Inv] (opens in a new window) Bldg/Room SAC 124
Service Tag Description Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
Serial No. SD76WNQPK60 Location Denise Visuano

CPU M1 Max with 10-core CPU, 32- core GPU, 16-core


OS Unknown Software

Wireless NIC F4:D4:88:6F:6D:F5


Bluetooth NIC F4:D4:88:6B:5E:1D

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
Freya Raybold Mar 05, 2025 11:51 AM 
Task reassigned to David Kunz.
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Freya Raybold Mar 05, 2025 11:51 AM 
****This is an incoming email****
Yesterday I had to disconnect the big monitor in 
order to keep the laptop working. I was able to 
connect a mouse to the laptop, but not my external 
drive, Dell monitor, the CalDigit dock or 
keyboard.
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Freya Raybold Mar 05, 2025 10:25 AM 
****This is an email****
Denise,

What exactly are you needing? Our techs were told 
you would set up the extra monitor by yourself. If 
you do need help though, we can absolutely send a 
tech to do that.

let me know.

Best, 
Freya
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Freya Raybold Mar 05, 2025 10:25 AM 
****This is an email****
Is there any chance I could get help today? It's 
difficult to work on design projects with just a 
laptop.

Best,

Denise Visuano
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Ian Cooper Mar 04, 2025 01:47 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 04, 2025 01:47 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 04, 2025 01:47 PM 
Delivered second monitor and all the cords they needed. Was told 
they will set up.
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Ian Cooper Mar 04, 2025 11:32 AM 
Dell Monitor: #20211035[Edit Inv]
Digit: #20210416[Edit Inv]
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Ian Cooper Mar 04, 2025 11:21 AM 
****This is an email****
Hello Denise, I'm from UCS. I was hoping to get a little more 
information about your issue. First what is the WOU number for 
both of your monitors and the cal digit?
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Lily Polkowski Mar 04, 2025 09:12 AM 
****This is an incoming email****
Thanks - that was quick! The keyboard seems to be 
fine, I just don't have enough USB ports to plug 
it in.

A reminder that Mac hates its users....

Best,

Denise Visuano, MSEd: Information Technology
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Lily Polkowski Mar 04, 2025 09:11 AM 
****This is an outgoing email****
Hello Denise,
I opened a ticket (#86676) for your issue. Our 
techs will see about getting you a keyboard and 
monitor for your future work.

-Lily
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Lily Polkowski Mar 04, 2025 09:05 AM 
****This is an incoming email****
Or maybe it's the dock. After a half hour of 
attempts to get started, I disconnected the big 
monitor, and the dock unit from the laptop. 

I was able to connect to the CalDigit using a 
different device (for use at home to be able to 
use USB connections). But it's a temporary fix, as 
I need access to a keyboard and second monitor for 
graphic design work.

Laptop: 20210757[Edit Inv]

I am in the Cottage, Room 205 - and will be here 
all day.

Best,

Denise Visuano, MSEd: Information Technology
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