Service Request Ticket

Service Request Information

CONTACT	Name	Killip, Laura	Date	Mar 04, 2025 11:19 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	killipl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210579 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00B4	Location	GFA Pool
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:03:7B
	Wireless NIC	DC:21:48:23:87:41

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	amclark23@wou.edu	88925

Entered by	Date	Memo
Allie Clark			Email Public
Entered by	Date	Memo
Allie Clark	Mar 05, 2025 01:17 PM	Task reassigned to Allie Clark.	Add Attachment
Allie Clark	Mar 05, 2025 01:17 PM	Task reassigned to Allie Clark.	Add Attachment
Allie Clark	Mar 05, 2025 01:17 PM	Has been picked Up	Add Attachment
Dyllan Coons	Mar 05, 2025 11:17 AM	Task reassigned to UCS SRD.	Add Attachment
Dyllan Coons	Mar 05, 2025 11:17 AM	Coming to pickup. Just a handoff, no help should be needed.	Add Attachment
Dyllan Coons	Mar 05, 2025 11:12 AM	Was on Davids desk, he updated acro. going out to deliver now.	Add Attachment
Freya Raybold	Mar 05, 2025 10:58 AM	**This is an incoming email** Hi! Yesterday I dropped off my laptop to get some help downloading the version of Creative Cloud from the wou website so I can use Adobe Acrobat to its full potential, I was wondering if it's almost ready to pick up. I'm currently working from home since there's no computer in my office but am hoping to pick it up and work on campus this afternoon. Thank You, Laura	Add Attachment
Kyla Aitaro	Mar 04, 2025 11:19 AM	user has been trying to download and install Adobe to their device but has not been able to.	Add Attachment