Service Request Ticket - # 86691

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2025 11:45 AM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240073[Edit Inv] (opens in a new window) Bldg/Room BELL 315
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with
Serial No. CQW424H6JV Location Paula Baldwin replacing W20170678

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E9:6D:65


Bluetooth NIC 7C:F3:4D:E5:46:32

TECHS Submitted by Freya Raybold Contact fraybold23@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Mar 06, 2025 12:03 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Mar 06, 2025 12:03 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Mar 06, 2025 12:03 PM 
HDMI unplugged. plugged HDMI in and screen was 
connected.
 Add Attachment
Brady Parksion Mar 06, 2025 11:28 AM 
****This is an outgoing email****
Hi Paula,

I need some additional information regarding service 
request #86691

Description: connecting laptop to monitor

Are you available for me to look at this issue right 
now?

Thanks,

-Brady
University Computing Solutions
 Add Attachment
Public
Ian Cooper Mar 06, 2025 06:30 AM 
Task reassigned to UCS Tech.
 Add Attachment
Ian Cooper Mar 05, 2025 01:25 PM 
Task reassigned to Ian Cooper.
 Add Attachment
Freya Raybold Mar 05, 2025 11:45 AM 
She called saying she restarted her computer and 
now her laptop won't connect to the monitor. She 
doesn't know what she did or how to get it back. 
She is around 3/6 between 9-2
 Add Attachment