Service Request Ticket - # 86697

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2025 12:11 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190919[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. H12C6HUWJV3X Location APSC102 Midi Lab

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wired NIC 3C:CD:36:60:CA:24


Wireless NIC F8:FF:C2:56:90:4D


Bluetooth NIC F8:FF:C2:59:A4:5B

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Mar 06, 2025 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Mar 06, 2025 12:45 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Mar 06, 2025 12:45 PM 
Computer's internet was not working. varified the 
ethernet had a valid IP address, but the computer 
was not recognizing the ethernet being plugged in. 
Set him up on wifi. Closing ticket.
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Ian Cooper Mar 06, 2025 06:30 AM 
Task reassigned to UCS Tech.
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Ian Cooper Mar 05, 2025 01:44 PM 
Task reassigned to Ian Cooper.
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Allie Clark Mar 05, 2025 12:11 PM 
****This is an email****
Hello,

As of this past Monday, I have not had internet 
connectivity in my office (APSC 228) for my iMac 
desktop computer (20190919). What needs to happen 
for this to be rectified?

Thank you!
-KW
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