Service Request Ticket - # 86702

Service Request Ticket - # 86702

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 06, 2025 09:09 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210757 (opens in a new window)	Bldg/Room	SAC 124
	Service Tag		Description	Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
	Serial No.	SD76WNQPK60	Location	Denise Visuano
	CPU	M1 Max with 10-core CPU, 32- core GPU, 16-core
	OS	Unknown	Software
	Wireless NIC	F4:D4:88:6F:6D:F5
	Bluetooth NIC	F4:D4:88:6B:5E:1D

TECHS	Submitted by	UCS SRD	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Mar 06, 2025 12:05 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Mar 06, 2025 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Mar 06, 2025 12:04 PM	Couldnt varify issue. Said she one screen wasn't working and the computer was closing web browser when clicking on the desktop. I think she had options/control/command keys stuck causing these issues. She said she will contact us if she has any more issues. Closing the ticket for now.	Add Attachment
Brady Parksion	Mar 06, 2025 11:20 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #86702 Description: Mouse/Laptop Issue are you available for me to come by and take a look at this issue? Thanks, -Brady University Computing Solutions	Add Attachment Public
UCS SRD	Mar 06, 2025 09:28 AM	**This is an outgoing email** Alright! Thank you for the update. One of our techs will stop by sometime today. -Lily	Add Attachment
UCS SRD	Mar 06, 2025 09:27 AM	**This is an incoming email** I'll be in my office all day. I left for coffee, and when I came back the laptop had restarted again, and let me log in. The mouse is working now, but the keyboard accessory isn't working. Other things aren't normal, which I can show the tech. This building (or me!) is cursed. Best, Denise Visuano, MSEd: Information Technology	Add Attachment
UCS SRD	Mar 06, 2025 09:10 AM	**This is an outgoing email** Hello Denise, I've opened a ticket (#86702) for your issue. What times/dates work best for you to have one of our techs stop by to help? -Lily	Add Attachment
UCS SRD	Mar 06, 2025 09:09 AM	**This is an incoming email** New issue: the mouse starred duplicating every thing I click. Restarted laptop twice this morning. Now it’s not accepting my password Denise Visuano Laptop #20210757 The cottage rm 205	Add Attachment