Service Request Ticket

Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Mar 06, 2025 11:24 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240467 (opens in a new window)	Bldg/Room	TODD 305
	Service Tag	81GZT64	Description	Dell OptiPlex Small Form Factor
	Serial No.	81GZT64	Location	Lauren Bouchard, for GERO LAB
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	cooperi@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 10, 2025 03:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ian Cooper	Mar 10, 2025 03:09 PM	Set up and replaced Monitor 20130660 and Desktop 20130657. Left the old equipment in the room for them to decide what they want to do with it. They said that Nathan had been in to this room to do an assessment. They will reach out to Joanie and let know what software to put on new set up and then we will come back to put new software on.	Add Attachment
Ian Cooper	Mar 10, 2025 12:21 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 10, 2025 12:21 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 10, 2025 12:21 PM	Hey Tracy, I have a monitor here for Lauren Bouchard and it says you are the contact person. Do you have a time I could come install it?	Add Attachment
Dyllan Coons	Mar 10, 2025 10:24 AM	desktop imaging station 1 in progress	Add Attachment
Joanie Kinnaman	Mar 06, 2025 11:24 AM	NOT FOR TRACY, but instead Lauren Bouchard	Add Attachment
Joanie Kinnaman	Mar 06, 2025 11:24 AM	Dell Tower 20240467 Monitor 20240384	Add Attachment