Service Request Ticket

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Service Request Information

CONTACT	Name	Miller, Nick	Date	Mar 06, 2025 12:39 PM
	Department	Business Services	Phone	88166
	Location		Email	millerna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210113 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	FRHL1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	FRHL1J3	Location	GFA pool
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C2:53
	Wireless NIC	F4:7B:09:29:EF:F5
	Bluetooth NIC	F4:7B:09:29:EF:F9

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Mar 12, 2025 10:08 AM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
Benjamin Pierce	Mar 12, 2025 10:08 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Mar 12, 2025 10:08 AM	I dropped off the laptop on Nick's desk	Add Attachment
Benjamin Pierce	Mar 12, 2025 10:08 AM	**This is an outgoing email** Hi Nick, I need some additional information regarding service request #86711 Description: GFA Pool setup for Sarah Tiau BO office consoltant I have dropped off the computer for Sarah on your desk. If there is any issues let us know. Have a great day Ben UCS	Add Attachment Public
Benjamin Pierce	Mar 12, 2025 09:19 AM	**This is an outgoing email** Hi Nick, I need some additional information regarding service request #86711 Description: GFA Pool setup for Sarah Tiau BO office consoltant The computer that will be used by Sarah Tiau has been set up. When and where will we drop off the computer? Thank you Ben UCS	Add Attachment Public
Benjamin Pierce	Mar 12, 2025 09:12 AM	Duo has been added	Add Attachment
Tony Benedetti White	Mar 10, 2025 04:43 PM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
Tony Benedetti White	Mar 10, 2025 04:42 PM	all this needs is duo	Add Attachment
Tony Benedetti White	Mar 10, 2025 04:22 PM	We will need to create a new DUO group for them.	Add Attachment
Tony Benedetti White	Mar 10, 2025 03:30 PM	also added ad20210113	Add Attachment
Tony Benedetti White	Mar 10, 2025 03:12 PM	added stiau and added to admin group	Add Attachment
Tony Benedetti White	Mar 10, 2025 02:54 PM	Added admin rights	Add Attachment
Tony Benedetti White	Mar 10, 2025 02:49 PM	updating on tech desk near window	Add Attachment
Tony Benedetti White	Mar 10, 2025 01:28 PM	picked 20210113	Add Attachment
John Rushing	Mar 06, 2025 12:40 PM	They will be remote so setup similar to TRI users with extra local accounts.	Add Attachment
John Rushing	Mar 06, 2025 12:40 PM	setup VPN on the system.	Add Attachment
John Rushing	Mar 06, 2025 12:39 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	Mar 06, 2025 12:39 PM	Setup a GFA Pool PC for Sarah Tiau, username is tiaus. She will need the system for about 2 weeks	Add Attachment