Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 07, 2025 10:20 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210757 (opens in a new window)	Bldg/Room	SAC 124
	Service Tag		Description	Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
	Serial No.	SD76WNQPK60	Location	Denise Visuano
	CPU	M1 Max with 10-core CPU, 32- core GPU, 16-core
	OS	Unknown	Software
	Wireless NIC	F4:D4:88:6F:6D:F5
	Bluetooth NIC	F4:D4:88:6B:5E:1D

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 10, 2025 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Mar 10, 2025 02:50 PM	returned macbook	Add Attachment
Dyllan Coons	Mar 10, 2025 12:19 PM	Task reassigned to Andrew Zhen.	Add Attachment
Dyllan Coons	Mar 10, 2025 12:19 PM	Andrew has 20210757 he is imaging it	Add Attachment
Ian Cooper	Mar 10, 2025 11:59 AM	Picked up laptop. Using her own department loaner. Speaking to David about next steps. Possible replacement? Questions ask Dyllan.	Add Attachment
Abigail Ratliff	Mar 07, 2025 10:20 AM	**This is an incoming email** The mouse started duplicating things again, and the secondary keyboard is doing it's Greek thing. I changed USB ports and restarted about a half hour ago, and it seemed fine. But it's doing the keyboard Greek again - although the mouse is functioning normally (typing this message with the laptop keyboard). Changed USB keyboard port, made no difference: ˇ˙ˆß ˆß ∑˙å† ˆ ß´´ ∑˙´˜ ¨ßˆ˜© †˙´ çø˜˜´ç†´∂ ˚ ´¥∫øå®∂≥ laptop: 20210757	Add Attachment