Service Request Ticket - # 86740

Service Request Information

CONTACT Name Lehman, Shadron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2025 08:32 AM
Department President’s Office Phone 89472
Location Email lehmans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20140055[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Crestron Control System #DMPS-300-C
Serial No. 11589577 Location PDR 2023 Giveaway
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Mar 11, 2025 09:09 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Michael Ellis Mar 11, 2025 09:09 AM 
resolved, and he was removed from AccountLookup to prevent future attacks.
 Add Attachment
Michael Volkmann Mar 10, 2025 09:27 AM 
Task reassigned to Michael Ellis.
 Add Attachment
Michael Volkmann Mar 10, 2025 09:27 AM 
Is there anything we need to do to help reinforce 
his account/Prevent pw resets?
 Add Attachment
Michael Volkmann Mar 10, 2025 09:27 AM 
I went to visit Shadron in person and explained 
the situation. I helped him reset his password and 
log in.

He is concerned about his SSN being known.
 Add Attachment
Michael Volkmann Mar 10, 2025 09:26 AM 
his password was reset through account lookup on 3/8 
by an IP in chicago. DUO prevented them from 
accessing his account fully.
 Add Attachment
Dyllan Coons Mar 10, 2025 08:37 AM 
Task reassigned to Michael Volkmann.
 Add Attachment
Mary Dycus Mar 10, 2025 08:34 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Mary Dycus Mar 10, 2025 08:34 AM 
I also double checked with him to make sure he was 
inputting his information in correctly and he 
confirmed he was.
Add Attachment
Mary Dycus Mar 10, 2025 08:32 AM 
User called as he is unable to sign into his 
device, he is getting the error message. 
'Incorrect Username and Password'. He mentioned 
that he had no problems before this moment and has 
been able to get logged in in the past. He said 
that he has not reset his password or other 
information at all. He also mentioned that when he 
tried to login to the Portal on his phone he was 
receiving the same error message.
Add Attachment