Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 10, 2025 09:58 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210757 (opens in a new window)	Bldg/Room	SAC 124
	Service Tag		Description	Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
	Serial No.	SD76WNQPK60	Location	Denise Visuano
	CPU	M1 Max with 10-core CPU, 32- core GPU, 16-core
	OS	Unknown	Software
	Wireless NIC	F4:D4:88:6F:6D:F5
	Bluetooth NIC	F4:D4:88:6B:5E:1D

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 10, 2025 12:04 PM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Mar 10, 2025 12:04 PM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Mar 10, 2025 12:04 PM	duplicate 86712 picked up computer	Add Attachment
Mary Dycus	Mar 10, 2025 09:58 AM	**This is an email** The Cottage room 205	Add Attachment
Mary Dycus	Mar 10, 2025 09:58 AM	Good morning Denise, Where are you located? best, Mary	Add Attachment
Mary Dycus	Mar 10, 2025 09:58 AM	**This is an email** Friday shut down laptop at end of day. Monday morning: 9:06 started laptop, login normal then it froze 9:12 restart, frozen beach ball and cursor 9:20 restart, same 9:36 restart, same 9:42 progress, icons visible now, but: 9:59 “no available windows” message on both screens, beach bell is spinning, but moves with the mouse now. Attempting another restart after 1 hour of trying. Most days I need to restart 3 times before successfully gaining access.	Add Attachment