Service Request Ticket - # 86755

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2025 10:00 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20240337[Edit Inv] (opens in a new window) Bldg/Room SSC 112
Service Tag C2GS834 Description Dell 27 Video Conferencing Monitor P2724DEB
Serial No. CN0X92H3WSL004B2CA9L Location Christopher Solario
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Mar 12, 2025 08:23 AM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Mar 12, 2025 08:23 AM 
Restarted the computer and it fixed the camera issues
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Ian Cooper Mar 11, 2025 01:26 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper Mar 11, 2025 01:26 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper Mar 11, 2025 01:26 PM 
Ben is going to come in and check out the camera on wednesday 
March 11th at 8am.
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Ian Cooper Mar 11, 2025 10:47 AM 
****This is an email****
I can see if Ben is able to come by. If that is not possible, what other 
times this week work for you?
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Ian Cooper Mar 11, 2025 10:47 AM 
****This is an email****
My computer is with me off campus. I will be back in the office at 
8am. Is it possible to have someone come first thing in the 
morning?

Best,
Chris
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Ian Cooper Mar 11, 2025 10:46 AM 
****This is an email****
Hello Christopher,
Is your computer that you are having the issue with in your office 
for me to look at? I've just had it working on my computer when 
I've come by so I need to be able to look at the computer that is 
being used. 
Sincerely,
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Ian Cooper Mar 11, 2025 10:46 AM 
****This is an email****
Hi Ian,

You can come over today and talk to Sharon Price. She can let you  
into my office.

Best,
Chris
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Ian Cooper Mar 11, 2025 10:15 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 11, 2025 10:15 AM 
Hello Christopher,
I'm the tech at UCS who has been working with your camera. Is 
there a good time today that I can come by and take a look at it 
with your computer? 
Sincerely,



--
Ian Cooper
He/Him/His
UCS Student Tech.
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Kyla Aitaro Mar 11, 2025 10:00 AM 
****This is an email****

Hello UCS,

There is still a problem with the camera working 
for Chris Solario's monitor WOU # 20240337[Edit Inv].
Location:  Student Success Center, Office #112.  

The camera only shows the background.  It's like 
he is wearing an invisibility cloak.  ;)

Thank you for your assistance,
Sharon

Sharon Price
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