Status changed from (7) Waiting for Contact to (5) Completed

****This is an outgoing email****
Hello Keats,
Your laptop is now fixed and ready for you to pick 
up. We are open M-F 8-5.
Thanks,
Abigail

Done SRD can you message user to pick up plzzz :)

Task reassigned to Dyllan Coons.

Took apart the computer looked at keyboard it will 
need to be replaced. On the desk above ethernet 
cabinet.

****THIS IS AN OUTGOING EMAIL****

Hello Keats,

Sorry for the late reply. If you want to come by 
UCS this week and drop your laptop off we can go 
ahead and take a look at it and give you a loaner 
while you wait. If it's more convenient for 
someone to come pick up the laptop just let me 
know a good date and time and I'll put it on the 
schedule to have a tech pick it up.

Take care,
Jordan

****This is an INCOMING email****

Hi Jordan,

I've been out sick this week, so I haven't seen 
the external keyboard they brought in for me; I 
can try it out when I'm back in the office, but I 
think the full replacement keyboard is going to be 
best, in the long run.

****This is an OUTGOING email****

Hello Keats,

I am just wanting to follow up on your 
malfunctioning Dell laptop keyboard. So it looks 
like there was a miscommunication and one of our 
techs dropped off an external keyboard, but it 
sounds like you are looking for a laptop keyboard. 
Did the keyboard we dropped off work for you or do 
you still need a replacement on your regular 
keyboard?

Take care,
Jordan

Has to purchase the keyboard replacement with their 
index because it would be thier second one. per john 
rushsing

****This is an OUTGOING email****

Hi Keats,

To be sure, is your office AD 202? When are the 
best times for our techs to come over and 
troubleshoot?

Please get back to me as soon as you can so I can 
get a service request ticket going!

Best,