Service Request Ticket

Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	Mar 11, 2025 12:23 PM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200807 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Xerox WorkCentre 6515/DN Multifunction Printer
	Serial No.	5AV333659	Location	Paula Taylor
	Model	Xerox WorkCetre 6515DN Multifunction Printer	Hostname	as-coordinator
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:D3:32:65

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Mar 11, 2025 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Mar 11, 2025 02:44 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Mar 11, 2025 02:44 PM	I fixed the issue by restarting the spooler and unadding and reading the printer	Add Attachment
David Kunz	Mar 11, 2025 12:50 PM	Task reassigned to David Kunz.	Add Attachment
Kyla Aitaro	Mar 11, 2025 12:24 PM	**This is an OUTGOING email** Hi Paula, What is the WOU# for your device? Additionally, do you happen to know the name of the printer you are attempting to print from and its WOU#? The sooner I get this information, I can get a service request ticket going! Best, Kyla	Add Attachment
Kyla Aitaro	Mar 11, 2025 12:23 PM	**This is an INCOMING email** My printer was unplugged when Facilities fixed the leaking pipe in my office. I have plugged everything back in but my printer doesn't want to print. It is turned on, it printed a startup page when the power came back on, but it will not print from my computer. Could you tell me what else I can check or must do for the printer to work again. Thank you	Add Attachment