Service Request Ticket - # 86788

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2025 04:07 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171085[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag CSTDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTDRP2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; CANCELED MAY2020 REMOVE ----ADOBE CC20** SHARED DEVICE License MAY2019 order#11227----

Wired NIC 54:BF:64:5D:1A:31

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Mar 13, 2025 10:58 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Mar 13, 2025 10:58 AM 
I added the copier for the student working this 
morning. I can remote it and add it for the other 
student later today but I sent instructions as well
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David Kunz Mar 12, 2025 05:17 PM 
I can ping but not remotely connect. Let's figure 
out why
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David Kunz Mar 12, 2025 05:17 PM 
Task reassigned to David Kunz.
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David Kunz Mar 12, 2025 05:17 PM 
Priority changed from (3) Priority to (2) High Priority.
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David Kunz Mar 12, 2025 04:17 PM 
Task reassigned to UCS Tech.
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David Kunz Mar 12, 2025 04:17 PM 
Hi Roseanna,

Is Zanna using a western computer to print? You sent us WOU numbers to 2 monitors instead of a computer.
If she is using her own device, she will not be able print from that device given the way the network is 
set up on campus.
If she is using a WOU computer, it would be helpful to have the number of that computer.

Thanks,
David
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Dyllan Coons Mar 12, 2025 04:16 PM 
Task reassigned to David Kunz.
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Allie Clark Mar 12, 2025 04:07 PM 
****This is an email****
Hello,

Our new student worker, Zanna Ise V00400517 is 
unable to connect to the copier/printer IA-
IntCopier on threesisters from monitors 20140731[Edit Inv] 
and 20170819[Edit Inv] . Can someone assist her?

Thank you!
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