Service Request Ticket - # 86803

Service Request Information

CONTACT Name Topper, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2025 02:13 PM
Department Humanities/ English, Writing & Linguistics Phone 89437
Location Email topperr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190152[Edit Inv] (opens in a new window) Bldg/Room BELL 323
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYQ1Z8L410 Location Ryan Topper NEW T/TT English

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC 38:F9:D3:CD:41:E1


Bluetooth NIC A4:83:E7:0E:BC:AD


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact jreisig24@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Reisig
Email

Public

Entered by Date Memo
Ian Cooper Mar 21, 2025 02:33 PM
Task reassigned to Jordan Reisig.
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Ian Cooper Mar 21, 2025 02:33 PM
Task reassigned to Jordan Reisig.
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Ian Cooper Mar 21, 2025 02:33 PM
Picked up. 
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Jordan Reisig Mar 21, 2025 10:46 AM
20190152[Edit Inv] has been reimaged and the issue of the 
screen flickering seems to be fixed. It is ready for 
pickup and has been placed in cubby 10. NO bag was 
dropped off, just the charger and the device.
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Jordan Reisig Mar 21, 2025 10:39 AM
****This is an OUTGOING email****

Hey Dr Topper,

We have finished reimaging your laptop and it 
appears that the screen is no longer turning on 
and off. You can come by anytime during our 
business hours to pick it up and one of our techs 
will assist you in setting up your admin account 
and installing the VPN if it's wanted. 

Take care,
Jordan
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Jordan Reisig Mar 20, 2025 04:56 PM
I have begun imaging. The drive has been erased and 
the latest OS has been installed, nothing else has 
been done. It's placed in cubby 10.
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Kyla Aitaro Mar 20, 2025 03:05 PM
user picked up loaner W#20190643[Edit Inv] and submitted 
device to be reimaged. user only turned in laptop 
and charging cord. 
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Jordan Reisig Mar 19, 2025 08:47 AM
****This is an OUTGOING email****

Hello Topper,

I am just following up regarding the reimaging of 
your device. I just wanted to let you know that we 
have a mac loaner laptop ready for you and you can 
pick it up anytime by coming to UCS.

Take Care,
Jordan
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Brady Parksion Mar 18, 2025 08:14 AM
Got W20190643 ready for Ryan. Placing in box 10
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Ian Cooper Mar 17, 2025 12:56 PM
Status changed from (1) Pending to (2) Scheduled
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Mary Dycus Mar 13, 2025 02:14 PM
Please have a loaner laptop ready for him 
preferably a Mac. :)
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Mary Dycus Mar 13, 2025 02:13 PM
User coming in on Tuesday at 1pm for reimaging no 
specialty apps need to be downloading. 
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