Service Request Ticket - # 86821

Service Request Information

CONTACT Name Sloan, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2025 09:17 AM
Department Phone 89471
Location Email sloank@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140732[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Ultrasharp 23inch Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287253AAF5S Location PDR
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Apr 23, 2025 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Apr 23, 2025 11:46 AM 
Karen reached out and stated that the issue has been resolved.
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Ian Cooper Apr 22, 2025 09:34 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 22, 2025 09:34 AM 
****This is an email****
Hi Karen, I'm UCS and was looking at your SR (86821) about your 
flickering monitor. I was wondering if you had time for me to come by 
and take a look at it?
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Dyllan Coons Apr 14, 2025 02:04 PM 
called no answer 4/14/25 2:00pm left a VM
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Dyllan Coons Apr 10, 2025 01:51 PM 
Task reassigned to UCS Tech.
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Kyla Aitaro Mar 17, 2025 11:47 AM 
Karen just called and reported that the issue 
still persists even after swapping monitors. She 
now thinks it might be her computer. 

spoke to Brady since he was the tech handling it 
and he said he will try and get to it today if not 
it'll be a task for tomorrow.
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Brady Parksion Mar 17, 2025 10:49 AM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding service request 
#86821

Description: monitor is blinking--disrupting her day-to-day tasks 
(wants it replaced?)

I forgot to get the W# off of the monitor we provided you guys. Is 
there a way you guys can provide that to us. 

Thank you,

-Brady
University Computing Solutions
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Brady Parksion Mar 17, 2025 09:25 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Mar 17, 2025 09:25 AM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding service request 
#86821

Description: monitor is blinking--disrupting her day-to-day tasks 
(wants it replaced?)

I was reviewing this ticket and saw that this monitor is a free 
second monitor we gave to you. That being the case, im unable to 
fix it. With that being said I can give you another free second 
monitor (would be the same year as the current one) and hope 
that fixes your issue. Alternatively you can order a new monitor 
that we can replace the one having issues with.

Either option would work, I would recommend buying a new 
monitor.

Thanks,

-Brady
University Computing Solutions
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Kyla Aitaro Mar 17, 2025 09:17 AM 
She is available all day today
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Kyla Aitaro Mar 17, 2025 09:17 AM 
Monitor --> W#20140732[Edit Inv]
Computer --> W#20200671[Edit Inv]
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Kyla Aitaro Mar 17, 2025 09:17 AM 
Karem called reporting that her monitor is giving 
her issues. It would kind of twitch once in a 
while causing her problems when she is doing her 
daily tasks. 

she requests that a tech come in to troubleshoot 
as soon as possible. she was open to ordering a 
new monitor, but since its GFA, we might be able 
to swap instead.
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