Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 17, 2025 10:31 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210713 (opens in a new window)	Bldg/Room	BELL 308
	Service Tag		Description	Apple 14-inch MacBook Pro - Space Gray #Z15G
	Serial No.	sqq9r6wf4pc	Location	Susan Cannata
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	F8:4D:89:7F:EB:55
	Bluetooth NIC	F8:4D:89:88:9E:9E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 28, 2025 10:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Mar 28, 2025 09:58 AM	20200793	Add Attachment
Andrew Zhen	Mar 28, 2025 09:56 AM	dock 20221179	Add Attachment
Andrew Zhen	Mar 26, 2025 12:09 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Mar 26, 2025 12:09 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Mar 26, 2025 12:08 PM	**This is an email** Perfect. Bellamy 308. See you then. Thank you, sc	Add Attachment
Andrew Zhen	Mar 26, 2025 12:08 PM	**This is an outgoing email** Hi Susan, How does 10 AM sound? Best, Andrew	Add Attachment
Andrew Zhen	Mar 26, 2025 12:08 PM	**This is an email** Hi Andrew, Are you able to meet in my office this Friday between 9 and 11? sc	Add Attachment
Andrew Zhen	Mar 17, 2025 04:46 PM	**This is an outgoing email** Hi Susan, Your Macbook setup is ready! Let me know your availability and we can sort out when a tech can come to install this in your office. Best, Andrew UCS Tech	Add Attachment
Andrew Zhen	Mar 17, 2025 04:44 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Mar 17, 2025 04:07 PM	grab random monitor from shelf on install day	Add Attachment
Andrew Zhen	Mar 17, 2025 04:02 PM	20210713 macbook	Add Attachment
Joanie Kinnaman	Mar 17, 2025 10:31 AM	Contact Info: Susan Cannata, V00390141, cannata@wou.edu	Add Attachment Public